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Collection: Policies

  • Free shipping on orders over $100 before sales tax. (Carrier will be chosen by Designer DIY).
  • Once an order is placed the order can not be edited or changed.
  • Multiple orders will not be combined.
  • Order cancellations will be charged a 15% cancellation fee.

Payment

  • We accept Visa, Mastercard, Discover, Shop Pay, Google Pay, and Apple Pay.

Shipping Times

  • Most of the year our orders will be ready to ship within 3-5 business days. Shipping times will vary depending on carrier.
  • During our busy seasons the processing and shipping times may take longer than usual.

Local Pick Up

  • Our local pick up is in Gilbert, Arizona.
  • If you have selected Local Pick Up at checkout, we will email you the pick up details once your order has been processed. Make sure to include your email at check out.
  • If you have not received an email from us within 72 hours of placing your order, please contact us at DesignerDIYshop@gmail.com.

Returns

  • We will accept returns and refunds will be processed once we receive the item(s). You will receive a refund less the 15% restocking fee. Return shipping is to be paid by the customer.
  • Return Requirements:

    • We must be notified prior to returning the item.
    • SALE items or special order items are not returnable.
    • Item must be returned within 30 days of receipt (this is due to the seasonal nature of our products).
    • Item must be in same condition that it was received in. Example: Closed bolts, all tags and packing materials intact.
    • Shipping fees for returned items are the expense of the buyer and will not be refunded.
    • Refund will be made back to the original credit/debit card.
    • Refunds on items that qualified for free shipping, will be reduced by the amount of our shipping cost.

Damaged Items

  • If your item is damaged during shipping, please notify us within 5 days of receipt. We will need to see proof of damage so we can submit these pictures to the carrier. If the item cannot be replaced the cost of the item will be refunded at full cost.

Coupons and Promotions

  • For the use of promotions or coupons - only one will be applied per order.
  • Coupons or promotions will not be applied to previous purchases.

 

FAQ's

What if my shipping address is incorrect?

If we ship your order and it is returned due to incorrect address we will let you know your order was returned. Then we will invoice you for the reshipping fee. Once this invoice is paid we will reship your order to the correct address.
No refunds will be given due to incorrect address.

 

Do the wreath kits include all the supplies I need to make a wreath?

Each of our kits are different. Read the details listed.

 

Why are colors of my order a little different then what I see on your website?

We work very hard to make sure our pictures are as close to the true colors as possible. However, each screen you use to view our items on change the hues slightly. We cannot control the colors as they appear on your device.

 

This is a gift, can you include a personalized message?

You bet. What a great gift to give to someone! You can write us and tell us what you would like the message to say and we will be sure to make it beautiful and include it with you the package.

 

How do your wreaths stand up to the weather?

We use high quality items that hold up very well to the weather. But like most things, with prolonged exposure to the elements colors will fade. To have your wreath last the longest we recommend hanging them in an area that has over head protection.
With proper care you should get a minimum of a couple seasons out of your wreath. Most of our customers are ok with this since they want something fun and new by then.
We also recommend storing them in a climate controlled area. They last longest if stored indoors, such as a closet or pantry. Storing your wreath in a garage or shed or anywhere that has extreme cold or heat will cause elements of your wreath to stretch, crack or expand which can damage your wreath.

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